Design Jewelry in Atlantic City, NJ

Reviews about Design Jewelry

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  September 24, 2019, by Tara Katzman
  I went into the mall this store is in with the intent to buy something for my 10 year anniversary from Tiffany. However, I didn't find anything I liked and wandered into this store. I told Robin what I was looking for and she found something PERFECT for me! I put it on, and noticed it was missing a diamond. We were only in AC temporarily, so she offered to fix it and mail it to me. Done deal! It comes in the mail a few days later, pretty quickly, and it's still missing the same diamond....really? Slightly annoyed, I call her, and she gives me her FedEx info to mail it back, again. Ok, so a week goes by, I call to check on the ring and she gives me a speech about how they are working on it right now! Yay! Ok, so I wait a few more days, call again, and what do you know they are STILL working on it....it was a super super tiny diamond they had to replace and there's no way it would take almost 2 weeks to fix. My husband tells her if she can't get it back to me within the next 3 days to just keep it and refund his money. The ring shows up at my house within three days! YAY! So I open it. The center stone, and the reason I bought the ring....is TOTALLY DIFFERENT THAN WHAT I BOUGHT. A SIDE diamond was what needed to be replaced, but I got a totally different center stone. The stone I bought in the ring was GREEN, this? Was clear. Like CZ clear. So I call up, pretty upset at this point and her husband (who I hadn't dealt with yet) says: "Yeah well I was working on 5-6 rings at the time I probably made a mistake. Send it back again" WHAT?! Now keep in mind, I got NO discount on this ring at any point in time, I paid FULL PRICE and this guy is clearly messing around and being shady as HELL. I have an extremely busy life and run a business myself, two kids, the whole deal and running BACK to FedEx wasn't gonna happen. So I tell her husband I feel like he's scamming me and this is ridiculous. He then goes on a giant tangent on how I'm THE NASTIEST person he's ever met and 'this kind of thing happens all the time' and that it was like 'buying a lemon car'. Unreal. He was putting all the blame on me. My husband told him he was just going to drive back and return the ring that night because we didn't trust them to put the money back on the card. Robin claims her husband can't do returns so we have to try another day. No. No. No. I told her my husband was coming TONIGHT and it was going to be refunded TONIGHT, how can a store only do returns on certain days when they feel like it?! Husband drove down to AC, got refund and that was that. All in all, a TOTAL NIGHTMARE! STAY FAR, FAR AWAY!
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  May 07, 2019, by K Penate
  I have been doing business with Matt and Robin for almost twenty years. I can honestly tell you that I would never go anywhere else. Even when they relocated to their current location - I followed them to it. I have so many beautiful pieces from them. I get compliments all of time on my jewelry. Not only are they honest - always there, always helpful - they also are very reasonable with their prices. Matt does all the repairs himself. No sending out to someone you wouldn't know or trust with a treasured piece. They stand by their pieces and are extremely professional. I have had several custom pieces made as well. My husband, my brother and my aunt and uncle all go there too. You will not ever regret giving your business to them. I highly recommend Design Jewelry!